Intranets & Digital Workplace Summit 2016

Smaller group, hands-on, and interactive – the workshop sessions allow you to focus on trending topics and share challenges with fellow attendees and your workshop leaders. Attend to get a solid foundation of strategies, trends and how to’s before the start of the main, two-day conference – and, find out why the workshops are consistently rated as very valuable time spent!

• Position your intranet as the virtual gathering place for communication, content and collaboration to engage your workforce 

• Uncover top intranet design and content steps to invigorate your intranet  

• Outline and deploy a survey to seek responses to better serve your workforce

• Add opportunities for employees to gain and provide peer recognition

Michelle Esposito, Founder and Senior Partner
Rogue Services and Solutions

Did you know that the 4th most popular productivity app in the iOS app store is Outlook by Microsoft?  Microsoft has invested heavily in building first-class mobile apps that make you more productive on the go.

How does mobile access to the corporate intranet help users be more productive? They no longer have to access the intranet via a tablet or laptop/desktop computer to have a great user experience. They can more easily access the information you, as the internal communications professional, have published.

As an internal communications professional, learn how you can get the most out of that Instagram Machine in your pocket at this workshop, including:

• Engage with end users to meet them where they are – on their phones 

• Absorb the information published in multichannel communication 

• Take advantage of improvements in the SharePoint mobile experience 

• Overcome the challenge of making intranet content available everywhere on any device with a rewarding mobile experience

Michael Blumenthal, Office 365 MVP, Technical Solution Evangelist
PSC Group

Chris Johnson, Office 365 MVP, Director of Business Solutions
PSC Group

• Build a shared and compelling design vision with stakeholders 

• Assess and prioritize your intranet’s features and functionality 

• Identify conditions and measures for success

Meghan Armstrong, User Experience Consultant
Habanero Consulting Group

Brian Edwards, Director, Products and Services
Habanero Consulting Group

With senior leadership and IT onboard with your vision of a digital workplace – and development underway – now is the time to turn your focus to content. Whether you migrate or start from scratch with content, starting early and having a plan is crucial. Otherwise, you’ll be putting junk words into your shiny new vessel.

In this interactive workshop you’ll dive deep into content challenges and best practices, teaching you how to:

• Identify what to keep and what to do with what you keep
• Integrate different ways to deploy content that truly meet user needs
• Understand why taxonomy and content typing supports good user experience
• Deploy creative approaches to schedules and deadlines that drive your project
• Make your most important content more readable

Stacy Wilson, President, ABC
Eloquor Consulting, Inc.

Sign in, pick up your materials, and enjoy a continental breakfast before we start the day.

Get to know your fellow conference attendees in this fun and fast-paced forum. Take this time to learn your fellow peer’s biggest intranet challenges and a few fun facts!

The Coca-Cola Company employs more than 100,000 people and operates in more than 200 countries. At a time of rapid change both in the marketplace and the company’s structure, there was a pressing need to communicate with the company’s global workforce about strategic decisions, leadership changes, global marketing campaigns, efforts to improve the day-to-day employee experience, and a host of other challenges.

Coca-Cola Connect launched in June 2015 to serve as the company’s internal hub for news. Offering “real talk for real people” and “news you can use,” a network of editors producing stories designed to inform and engage employees.

Discuss the lessons learned from the first year of Connect and learn how to utilize your intranet to empower employees, including how to:

• Focus on priorities to best deliver news to employees 

• Ignite interest company-wide with important topics 

• Make internal communications more relatable, casual and authentic 

• Overcome challenges to prioritize and develop a consistent editorial voice across multiple geographies and business units 

• Create engaging, personal and non-intimidating town halls with executives

Jeremiah McWilliams

Director, Employee and Leadership Communications

The Coca-Cola Company

Metrics are a powerful tool for communicators. They tell us where we stand with causation, trends, and projections. But, “What should we measure?” is a simple question that can be surprisingly difficult to answer. And, “How do we measure it?” is a seemingly complex question that can often be answered with SharePoint.

See first-hand how HealthLOGIC Partners worked alongside Rogue Services and Solutions to decide what information to collect, where to collect it, and how to use data to make better business decisions. You will learn from HLP’s experience how to:   Gain insight on ways to measure success and make data work for you, including how to:  

• Determine what communication channels create positive impact to your organization   
• Discover ways to collect data in real-time
• Decide which SharePoint dashboards align with the goals your organization is striving to reach  

Michelle Esposito

Founder and Senior Partner

Rogue Services and Solutions

Val Generes

Managing Partner

HealthLOGIC Partners

• Gain insight into “lessons learned” over the past several years and how IAA re-launched a more dynamic user experience
• Secure corner office, c-suite buy-in and making a communication hub a priority
• Understand why priorities and a roadmap are the keys to your success
• Create the right team to develop and manage your intranet
• Avoid and overcome common challenges

Reservations have been made at a number of local restaurants. Please sign up at the registration table if you are interested in dining out with a group.

**Everyone is financially responsible for their own lunch.

Would you define your intranet as a hub of useful information where employees actively work? Or, would you define your intranet as one more tool you have to manage and your employees have to use?

This interactive tech talk will outline the principles of what makes a modern, engaging, informative intranet.

From creating a roadmap to ensuring your intranet remains an informative, useful tool long after launch, you will be provided with the necessary information to help you:

• Tackle employee engagement issues and encourage users to read your messages  

• Cut down the time spent on intranet projects with time-saving tips  

• Make your intranet available everywhere  

• Use out-of-the-box features of modern collaborative platforms

Peter Walke

Account Technology Strategist

Microsoft Corporation

How do you make sure that your employees know what tools are available to them and what the tools are good for? Communicating by email is no longer enough.  If you wish to succeed in driving adoption of new ways to work, you have to start by informing and inspiring.

Hear how Lake County mapped out an IT Fair to educate employees about their digital workforce and its capabilities.

From this session you’ll be provided with your very own IT Fair Task List and communication templates to launch your own event at your company, including learning how to:

• Organize logistics around bringing your IT department and communication departments together 

• Map out the key learnings employees need to understand to maximize the use of your digital workplace 

• Measure success 

Steve Smith 

IT Project Manager,

Lake County, Illinois

Michael Blumenthal

Technical Solution Evangelist, Office 365 MVP

PSC Group

Chris Johnson

Director of Business Solutions, Office 365 MVP

PSC Group

You will be divided into groups to discuss with your fellow attendees the specific challenges you may be experiencing within your organization and come up with a strategic plan to solve it.
 
Take this time to receive solutions from your peers as well as provide tips & tricks of your own.

• Supporting and Managing "BigIntra"
• Choose the right collaboration tools – including OneNote, Office, and more --  that align with your organizational goals and employee needs
• Make your intranet user friendly, easily editable, and aesthetically appealing 
• Increase user adoption while maintaining control

Scott Yokiel

Service Lead for Create & Collaborate

Communicators and IT professionals must work together on collaborative projects to do their jobs well.

This expert panel will share tips and tactics to build better relations with your IT counterparts, including:

• Try to work with, rather than around, your IT department
• Seek their input on key projects that will make an impact on them
• Give the benefit of the doubt before jumping to conclusions

Sumathi Jayakumar, Mayo Clinic, Intranet UX Manager

Steve Smith, Lake County Illinois, IT Project Manager

Chris Johnson, PSC Group, Director, Business Solutions, Office 365 MVP

Peter Walke, Microsoft Corporation, Technology Strategist

Enjoy complimentary drinks on us as you continue the conversation with your peers.

Please wear your name badge.

Want to keep the conversation going?

Sign up with an ALI team member to join a group at tonight's dine-around. Reservations have been made.

**Everyone is on their own financially.

It’s every communicator’s challenge to engage employees with outdated portals and restricted options to populate new content and video. Take an inside look at how communicators at Northwestern Mutual decided to make a drastic change to reinvent their intranet through a massive overhaul while balancing the communication needs of four generations of 7,000 employees and contractors.

This session will provide you with guidance on how to take your current intranet and launch a digital workplace where workers know they can find the latest headline news that matters to them, including how to: 

• Engage employees through your digital workplace by providing them with daily headline news, videos, and social media  

• Transfer content from old to new intranet with detailed plan 

• Tackle funding challenges with the support from multiple departments 

• Reinvent your intranet as a one-stop-shop by bringing together applications, websites and devices 

• Use personalization to reduce the flow of messages to employees 

• Develop a targeted area on your intranet for leader news 

• Encourage your employees to develop content through curation roles 

Dee Johnson 

Assistant Director, Digital Workplace

Northwestern Mutual

Sue Weinlein 

Senior Digital Workplace Consultant

Oxfam is a global organization working to end of hunger, poverty and injustice. It is a confederation of 17 member organizations, working in more than 90 countries with over 10,000 employees and works with thousands of partner organizations around the globe.

Recently, Oxfam has embarked on global change process to integrate systems, people and platforms, including the development of a new global intranet and enterprise social platform: Facebook at Work

From idea to design to implementation, see first-hand the beginning stages of roll-out to engage a worldwide staff with limited resources.

Learn how you too can inspire a worldwide staff on a shoe-string budget, including how to:

• Create a shared vision for your digital workspace  

• Execute ideas from design to beginning stages of your intranet roll out  

• Reinforce your mission and culture

Sarah Livingston

Internal Communications Lead 

Enjoy complimentary coffee, tea, and other refreshments as you network with your peers.

Mayo Clinic employs more than 60,000 employees in Rochester, Minn., Jacksonville, Fla., and Scottsdale, Ariz. So how does this large health care provider manage to engage thousands of health care communicators, physicians, nurses and other health care workers on its intranet?

The team developed Employee Personas that represent a group of people who work in the health care field. The personas help project members understand and empathize with user groups they may never see face to face.

Following a look at these personas, find out why institutional personas are important in any organization and how using them can help you save time and money, including:

• How personas help the team understand and empathize with users 

• Steps to create institutional personas and how to use them 

• Challenges to prepare for during the creation and maintenance process of the institutional personas 

• Best practices of persona validation process and governance 

• How personas help content owners create quality content to drive user adoption

After winning the Nielsen Norman Top 10 Intranets, the team at XL Catlin continued to reach out to users to learn how to make improvements to the PEN. While the winning interface was progressive, it wasn’t meeting user expectations for findability. With support from Eloquor Consulting, XL Catlin conducted user and usability research and redesigned the PEN to speak directly to user comments.

See the before and after and learn how they made decisions based on the research. See too how they used a similar approach to improve the HR site, which launched at the same time. 

Reservations have been made at a number of local restaurants. Please sign up at the registration table if you are interested in dining out with a group.

**Everyone is financially responsible for their own lunch.

• Utilize the tools needed to listen to your employees
• Discover platform options available to bring your culture to life
• Communication effectively with a diverse and remote workforce

Senior Communication Specialist

Southwest Airlines

Enjoy a variety of snacks and beverages as you network with your peers.

Every company sets out to implement SharePoint the “right way” but before you know it, you find yourself in the weeds.  This discussion will present the common challenges SharePoint users face and how to successfully implement solutions that will put SharePoint into action. 

Gain helpful tips and practical advice on how to manage your SharePoint day-to-day needs more efficiently in addition to building a strategy and roadmap, all the while making progress. Included are how to:

• Create a vision for SharePoint
• Build a tactical plan, strategy and roadmap
• Utilize the tools to help you manage short and long term goals  

Shila Nagarsenker

SharePoint Collaboration Manager

CCC Information Services

• Provide employees with breaking news in a timely manner without breaking the bank
• Use social feeds – such as Yammer – to post daily videos employees will be eager watch
• Overcome buy-in and approval challenges